krakya Privacy Policy
Your personal information is completely safe at krakya. This policy explains in detail how we collect, store, and protect your data.
Last Updated: January 2026
Introduction and Scope
This privacy policy applies to the krakya website (https://krakya.cam) and all associated services. By using this platform, you are considered to have agreed to the terms of this policy.
krakya is a trusted online gaming and sports betting platform in Bangladesh. We place the highest importance on the privacy of our users. Through this privacy policy, we aim to clearly inform you about what personal information we collect, why we collect it, how we use it, and how we keep it safe.
By registering on our platform, using an account, or accessing any of our services, you agree to the terms described in this privacy policy. If you do not agree with any part of this policy, please refrain from using our services and contact us for assistance.
Information We Collect
krakya collects several types of information. The details are outlined below.
Personal Identity Information
During registration and account management, we collect the following information:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID or passport number (where verification is required)
- Home address
Financial Information
We collect the necessary financial information to process transactions:
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction amount and timing
Technical and Usage Information
To improve the platform and maintain security, we automatically collect the following information:
- IP address and device type
- Browser type and version
- Date and time of access (BST, UTC+6)
- List of pages visited
- Session duration
Cookie and Tracking Information
We use cookies and similar technologies. The information collected through these includes:
- Session cookies (to maintain login state)
- Preference cookies (to remember language and settings)
- Analytics cookies (to understand site usage)
- Security cookies (to prevent fraud)
Purpose of Data Use
krakya uses your information only for legitimate and specific purposes. Those purposes are clearly stated below:
| Purpose | Description |
|---|---|
| Account Management | For registration, login, account verification, and identity confirmation |
| Financial Transactions | Secure payment management for processing deposits, withdrawals, and bonuses |
| Customer Support | Providing assistance via 24/7 live chat and email |
| Security and Fraud Prevention | Detecting unauthorized account access and fraudulent activity |
| Legal Compliance | Maintaining records required to comply with applicable laws and regulations |
| Responsible Gaming | Analyzing play patterns to identify and prevent problematic behavior |
| Service Improvement | Enhancing platform functionality and user experience |
Data Sharing with Third Parties
krakya never sells your personal information. Data is shared with third parties only in specific circumstances and under strict contractual terms.
Payment Service Providers
Necessary information is shared with payment gateways such as bKash, Nagad, Rocket, and Upay to process financial transactions. This partnership operates under strict confidentiality agreements.
Game Software Providers
Limited technical data is shared with providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft to ensure game services. This information is used to maintain game security and fairness.
Legal Authorities
Information may be provided in response to a court order or a lawful request from a government authority under applicable laws in Bangladesh. In such cases, we provide only the information legally required.
Technology Partners
We work with trusted technology service providers for platform security, hosting, and technical operations. All such partners follow strict data protection policies.
Data Security Measures
krakya follows industry-standard technologies and practices to protect your information. The key components of our security framework are described below:
- SSL/TLS Encryption: All data transmitted to and from our website is protected by 256-bit SSL encryption, an internationally recognized security standard.
- Database Encryption: Your sensitive information is stored in encrypted form on our servers to prevent unauthorized access.
- Two-Factor Authentication: We offer the option to use an additional layer of security when logging into your account.
- Regular Security Audits: Our systems undergo regular security testing, where potential risks are identified and addressed immediately.
- Restricted Access: Only authorized staff can access relevant information, and all access is recorded in logs.
- Secure Payment Processing: All financial transactions are handled through secure payment gateways, and card details are not stored directly on our servers.
- Suspicious Activity Monitoring: Our automated monitoring system stays active 24/7 to detect unusual activity.
Data Retention Period
krakya retains your information only for as long as necessary. The retention policy for different types of information is outlined below:
Active Account Information
All account information is retained for as long as your account remains active. Even after an account is closed, certain information may be retained for a specified period as required by law.
Financial Transaction Records
Financial transaction data is retained for an extended period due to legal and audit requirements. These records are necessary for compliance with tax and financial regulations.
Technical Logs
Technical logs and session data are generally retained for a short period and are automatically deleted after security analysis.
Your Rights and Controls
krakya believes you should have full control over your own information. Your rights in this regard are:
Right to Access Information
You may request to view the personal information held in your account at any time. We generally respond to such requests within a reasonable time.
Right to Correct Information
If any of your information is incorrect or incomplete, you can contact us to request a correction. We will make the necessary changes as quickly as possible.
Right to Delete Information
In certain circumstances, you may request deletion of your personal information. However, some information may need to be retained for a specified period due to legal obligations.
Right to Object to Processing
You may object to the processing of your information for specific purposes, particularly for marketing communications. We respect such requests.
To exercise any of the rights described above, contact us at [email protected] or use our 24/7 live chat service. We provide support in Bengali.
Privacy of Minors
krakya is a responsible platform and we strictly follow an age verification policy.
- krakya is only for those aged 21 or older. No minor may use this platform.
- We do not intentionally collect any information from persons under the age of 21.
- If it is confirmed that a minor's information has entered our system, that account will be closed immediately and all associated information will be deleted.
- If a guardian suspects their child is using this platform, please contact [email protected] immediately.
Changes to the Privacy Policy
krakya may update this privacy policy from time to time. When changes are made, we follow the process below:
- A clear notice will be displayed on the website for significant changes.
- The date of the update will always be shown at the top of this page.
- Continued use of the platform after a policy change will be considered as your acceptance of the new policy.
- The latest version of the policy will always be available on this page.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. We are always here for you.
Live Chat Support
Get immediate assistance in Bengali through our 24/7 live chat service. Our trained team is ready to help you with any privacy-related matter.
Email Contact
For detailed requests or formal communication related to the privacy policy, email us at:
[email protected]
To learn more about our services, visit: About Us | Terms and Conditions | Responsible Gaming | FAQ