Frequently Asked Questions
Answers to all your questions at krakya
From opening an account to claiming bonuses, depositing via bKash, playing slots, and responsible gaming — find detailed answers to everything here.
krakya has put together this FAQ page with Bangladeshi players in mind. Here you will find detailed information on account registration, depositing and withdrawing via bKash and Nagad, welcome bonus terms, cricket and slots game rules, and responsible gaming. If you cannot find a direct answer to your question, contact our 24/7 live chat support — we are always ready to help.
Account and Registration
Deposits and Withdrawals
Games and Rules
Bonuses and Promotions
Security and Responsible Gaming
Account and Registration
To open an account at krakya, you will need an active mobile number, a unique username, and a strong password. The registration process is quick and fully available in Bengali. Registering with accurate information ensures no issues with account verification or withdrawals later on.
Only one krakya account can be opened per mobile number. Creating multiple accounts from the same number goes against the site's policy and risks account suspension. This rule is in place to ensure a fair gaming environment for everyone.
If you forget your password, use the "Forgot Password?" option on the krakya login page. A verification code will be sent to your registered mobile number, which you can use to set a new password. If you run into any trouble, contact us directly via 24/7 live chat.
To verify your account, you need to submit a clear photo of your national ID card or passport. Once verification is complete, your withdrawal limit increases and your account stays secure. krakya stores all personal information safely using SSL encryption.
You must be at least 21 years old to open an account and play at krakya. This is a core principle of responsible gaming. Accounts belonging to users under 21 will be closed immediately and any associated balance will be returned.
Deposits and Withdrawals
Deposits to krakya via bKash are usually credited instantly. Go to the deposit section, select bKash, enter the amount, and confirm with your bKash PIN. Occasionally a network delay may add a few minutes — if the issue persists, let us know via live chat.
The minimum deposit amount at krakya is ৳500, and the minimum withdrawal amount is also ৳500. This limit applies equally across all methods — bKash, Nagad, Rocket, Upay, and bank transfer. These thresholds were set with Bangladeshi players in mind, making it easy to transact in smaller amounts.
Withdrawals from krakya to Nagad are typically processed within 1 hour. The same timeframe applies for Rocket and bank transfers as well. Once a request is submitted and verification is complete, the funds are sent promptly — this is part of krakya's fast payment commitment.
krakya does not charge any deposit or withdrawal fees of its own. However, your bKash, Nagad, or bank may apply their own transaction charges, depending on the respective provider's policy. Check your mobile banking app for the latest fee structure.
krakya supports transactions through major Bangladeshi banks including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. The minimum deposit and withdrawal amount for bank transfers is ৳500, the same as other methods. Check the deposit section or live chat for the full list of supported banks.
Yes, transactions via Rocket and Upay on krakya are completely safe. All payment gateways are secured with SSL encryption. Your mobile banking PIN or login details stay with you only — krakya will never ask for them.
Games and Rules
You can bet on BPL, IPL, T20 World Cup, and various other international matches in the krakya cricket section. Bets can be placed both before a match starts and during live play. To place a bet, select the match you want, choose a market (such as match winner, toss, or total runs), enter your amount, and confirm.
The krakya slots section features popular titles from leading game providers including PG Soft, Pragmatic Play, and JILI. Fan favourites like Fortune Tiger, Gates of Olympus, Fortune Gems, and Sweet Bonanza are easy to find. New games are added regularly.
krakya's Evo Live section offers real-time live dealer games powered by Evolution Gaming. Live Blackjack, Roulette, Baccarat, and other table games let you play with a real dealer. Log in to your account, go to the Evo Live menu, and choose your preferred table.
RTP stands for "Return to Player" — it is the theoretical percentage of what a game returns to players over the long term. For example, a 96% RTP means an average of ৳96 comes back for every ৳100 wagered. However, this is an average across billions of spins — results in a single session can vary significantly.
krakya is fully mobile-friendly. The site runs smoothly on any Android or iOS browser — no app download needed. The slots, live casino, and sports betting sections are all optimised for smaller screens.
Yes. krakya only uses titles from reputable game providers that rely on Random Number Generator (RNG) technology. This technology ensures that the outcome of every spin or hand is completely random and cannot be manipulated by anyone.
Bonuses and Promotions
Open a new account at krakya and make your first deposit to receive a 100% welcome bonus, up to a maximum of ৳20,000. For example, depositing ৳1,000 gives you a ৳1,000 bonus, bringing your total balance to ৳2,000. The bonus is added to your account automatically.
The wagering requirement for the krakya welcome bonus is 15x. This means you need to wager 15 times the bonus amount before it becomes withdrawable. For example, a ৳1,000 bonus requires a total of ৳15,000 in bets. This condition is relatively low compared to other betting platforms in Bangladesh.
The maximum welcome bonus at krakya is ৳20,000. Depositing ৳42,000 or more qualifies you for the full ৳20,000 bonus, bringing your total balance to ৳62,000. The bonus amount will never exceed ৳20,000.
Once you open a new account at krakya and start playing, you are automatically entered at the Bronze VIP level. Regular play allows you to move up to Silver, Gold, Platinum, and ultimately Diamond. Higher levels come with greater weekly cashback — at Diamond level you can receive up to 0.8% weekly cashback.
The krakya VIP program has five levels: Bronze — up to 0.2% weekly cashback; Silver — 0.3%; Gold — 0.5%; Platinum — 0.6%; Diamond — up to 0.8% cashback. Higher levels also come with additional perks and priority support.
Special promo codes and voucher offers are available in the krakya vouchers section. When you have a voucher code, enter it in the "Voucher Code" field in the deposit section and the applicable bonus will be added automatically. Each voucher has its own expiry date and terms.
Security and Responsible Gaming
Yes. krakya uses industry-leading SSL encryption technology to keep all personal and financial information secure. Your data is never sold to or shared with third parties without authorisation. Read our privacy policy for full details.
krakya takes responsible gaming seriously. If a player feels that gaming is having a negative impact on their life, they can contact the support team to request self-exclusion or a temporary account break. We process these requests without hesitation.
If you think there has been unauthorised access to your account, change your password immediately and notify krakya via 24/7 live chat. Our support team will review the account promptly and, if necessary, temporarily lock it.
krakya believes gaming is a form of entertainment, not addiction. Our responsible gaming page includes guides on setting budgets, managing time limits, and recognising signs of addiction. The support team is ready to provide information on professional organisations if needed.
The krakya support team is available seven days a week, 24 hours a day via live chat in Bengali. You can also reach us by email at [email protected]. We resolve any question, complaint, or request as quickly as possible.
Still have questions?
Our Bengali-speaking support team is with you 24/7. Reach us via live chat or send an email — we will respond right away.
Email: [email protected] | For players aged 21+ only